1. Digital Subscription Services
WC26 Live sells digital subscription services (Monthly Pass and Tournament Pass). All purchases are processed through Paddle, our authorized payment processor.2. Cancellation & Refunds
- Monthly Pass: You may cancel at any time. Your subscription will remain active until the end of the current billing period. No partial refunds are given for unused time remaining in a billing period.
- Tournament Pass: This is a one-time purchase for the duration of the 2026 FIFA World Cup tournament. Refunds are considered on a case-by-case basis within 14 days of purchase if the Service has not been used.
3. How to Request a Refund
To request a refund, contact Paddle support through their customer portal or email us at
support@wc26live.org with your subscription details. Each request will be reviewed within 5-7 business days.
4. Technical Issues
If you experience technical issues that prevent you from accessing your purchased features, contact us immediately. We will work to resolve the issue or provide a refund if the issue cannot be resolved within a reasonable timeframe.5. Chargebacks
If you initiate a chargeback with your bank or credit card company, your subscription will be immediately suspended. We may dispute chargebacks where the service was provided as described.6. Contact
For refund inquiries, contact us at
support@wc26live.org. Paddle also handles refund requests through their customer support channels.